
MembershipA closer connection.
Growing together, slowly.
Membership FAQ
Do I need a membership for repairs?
No. Repair is complimentary for every HACOY owner, member or not. Members simply go first.
What is the difference between yearly and monthly?
Both carry the same core membership, and both include the welcome package, first look, priority for repairs, a place at the yearly evening and gifted shipping. Yearly adds the fabric care bottle, the birthday gift and monthly gift wrapping. Yearly is €90 with two months on us; monthly is €9 and cancels any time.
Can I cancel any time?
Yes. The monthly plan cancels whenever you like, and the yearly plan simply renews once a year.
Does membership change the price of the pieces?
No. Everyone pays the same honest price. Membership adds care and closeness around the pieces you keep, it does not unlock lower prices or member only products.
Where do I use my member perks?
In the HACOY app and at checkout on the store. First look, your gift wrapping code and your place at the yearly evening all live in the app.
What is the yearly fabric care bottle?
A bottle of our own fabric care, once a year, for keeping a piece the way it left us. We hand it over at the yearly evening, and send it to anyone who cannot come.